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Delivery & Returns

Delivery Information

You can shop the collections through our online store.

We deliver orders worldwide using tracked services.

Please see our delivery options below...

 

United Kingdom

FREE UK Delivery (DPD) 3-5 Working Days

Express Delivery (DPD Next Day) Next Working Day if ordered Pre-Midday

USA

Standard Delivery (DHL) 5-10 Working Days

Express Delivery (DHL Express) 2-3 Working Days

Europe

Standard European Delivery (DHL) 4-8 Working Days

Please note that since Brexit, you will now be charged fees for duties & customs. 

Rest of World

Standard Delivery (DHL) 6-10 Working Days

 

Pre-order items can often add 1-2 weeks extra to delivery times. Please check the product's page before purchasing.

Orders are fulfilled and sent Monday - Friday from 9am - 5pm.

A signature must be provided at the delivery address in order for the goods to be released. If a signature cannot be provided, the goods will not be left at the address. A card should be left by the courier to inform the customer of an attempt to deliver the goods. It is the customer’s responsibility to arrange a pick up or further drop off of goods if the original delivery is missed by the customer. Georgia Hardinge will not take responsibility for goods after the first delivery attempt.

Prices on our website are inclusive of the UK VAT charge.

Georgia Hardinge does not take responsibility for any duties & customs charges or fees on any goods held or charged during international delivery. Customers are encouraged to research the local taxes and rules of their delivery address before placing international orders.

If you have any questions please don’t hesitate to e-mail us on info@georgiahardinge.co.uk

Returns & Exchanges

 

Click here to initiate a return/exchange

 

If you are not satisfied with your Georgia Hardinge purchases, we offer a 14 day returns policy from when the item is delivered. This also applies to our sale items or items bought using a discount code.

Any 'sample sale' items can only be returned for an exchange or credit note.

When making a return it is imperative that the garment is received within 14 days of your parcel being delivered, complete with swing tags and in its original packaging. The items must also remain in a sellable condition, unless it was found to be faulty. Georgia Hardinge reserves the right to refuse a return if shows signs of wear or if it is missing its accompanying accessories, such as a belt or a slip top.

Georgia Hardinge offers exchanges for other sizes of the same variant online via the returns portal. For an exchange for another style, please email us at info@georgiahardinge.co.uk.

Please ensure that you fill out the returns form provided with your order, so that we can ensure your return is processed quickly.

Georgia Hardinge are not responsible for the cost of delivery for returns. We recommend a tracked or signed for delivery service to ensure that the package reaches us. Georgia Hardinge are not responsible for the non-delivery of goods.

You will receive your refund up to 21 working days after it is received by Georgia Hardinge. An email will be sent as confirmation of the processed refund or exchange.

If an item is faulty please state the reason in the returns form.

Please use the following address when sending your return...

Georgia Hardinge Returns

GFS

Pool House, Horizon West Business Park,

Canal View Road, Newbury,

RG14 5XF, United Kingdom

 

International Returns

Click here to initiate a return/exchange

We offer our international customers the option of a prepaid DHL label. If this option is selected then we will deduct the amount of the shipment from your return to cover the cost of the return.

If you would like to organise the return yourself, we recommend that you use an international delivery service with tracking services to ensure the parcel reaches us. Please ensure to state that the shipment is a 'return to origin' or 'return to sender' with no commercial value, in order to avoid delays at customs. 

Any charges for returning goods back to Georgia Hardinge are at the customer's expense and will be deducted from the refund.

Georgia Hardinge offers exchanges for other sizes of the same variant online via the returns portal. For an exchange for another style, please email us at info@georgiahardinge.co.uk.

In the case of international exchanges, it is often quicker if the item is re-ordered instead of waiting for the return to arrive back with us. If you need the exchanged item quickly, please ask for 'store credit' at the returns portal.

If you have any questions about returning an item, please do not hesitate to email us - info@georgiahardinge.co.uk